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The impact of high‑quality advertising production on customer trust and product purchase: A case study of an electronics brand in Abuja

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Background of the study

High‑quality advertising production is a pivotal factor in building customer trust and driving product purchases, especially in the competitive electronics market. In Abuja, electronics brands invest significantly in professional advertising production to create visually appealing and persuasive campaigns. This study examines how high‑quality advertising production influences customer trust and purchase decisions for an electronics brand. Elements such as superior visual design, coherent messaging, and advanced production techniques contribute to a premium brand image that fosters consumer confidence (Ibrahim, 2023). Customers are more likely to trust a brand when advertising materials are polished and professionally produced, which in turn enhances perceived product quality and encourages purchase behavior (Chinwe, 2023). Conversely, low‑quality production can detract from brand credibility and negatively affect customer perceptions. The research involves an analysis of advertising content, customer surveys, and sales performance data to determine the impact of production quality on consumer behavior. The ultimate goal is to provide actionable recommendations for electronics brands to enhance their advertising efforts and secure long‑term customer loyalty (Oluwole, 2024).

 

Statement of the problem

Electronics brands in Abuja face challenges in ensuring that their advertising production quality effectively builds customer trust and drives product purchases. Despite high investments in advertising, subpar production or inconsistencies in message execution can lead to customer skepticism and reduce perceived product value (Ibrahim, 2023). The gap between high production quality and customer trust undermines the overall effectiveness of advertising campaigns, leading to lower-than-expected sales performance. Additionally, without clear performance metrics, it is difficult for brands to assess the impact of production quality on consumer behavior. This study aims to address these challenges by evaluating the effect of high‑quality advertising production on customer trust and purchase decisions, ultimately providing recommendations for optimizing production standards (Chinwe, 2023).

 

Objectives of the Study

 

To assess the impact of high‑quality advertising production on customer trust.

 

To evaluate its influence on product purchase behavior.

 

To propose strategies for improving advertising production quality.

 

Research Questions

 

How does high‑quality advertising production affect customer trust?

 

What is the relationship between production quality and product purchase decisions?

 

What improvements can enhance advertising production standards?

 

Significance of the study

This study is significant as it examines the influence of high‑quality advertising production on customer trust and purchase behavior for an electronics brand in Abuja. The insights will help brands optimize their advertising production processes to build stronger customer relationships and boost sales. The research contributes to academic literature on advertising effectiveness and provides practical recommendations for enhancing brand credibility through superior production quality (Ibrahim, 2023; Oluwole, 2024).

 

Scope and limitations of the study

The study is limited to analyzing high‑quality advertising production and its impact on customer trust and product purchase for an electronics brand in Abuja, Nigeria, excluding other product sectors.

 

Definitions of terms

 

High‑Quality Advertising Production: The use of advanced creative and production techniques to produce polished advertising content.

 

Customer Trust: The confidence consumers have in a brand’s ability to deliver on its promises.

 

Electronics Brand: A company that designs, manufactures, or markets electronic devices.





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